Frequently Asked Questions

General Questions

Q: What types of lighting fixtures does Gatherlume offer?
A: Gatherlume specializes in a wide range of lighting fixtures, including Chandeliers (such as Alabaster and Dimmable Crystal), Table Lamps (like Alabaster and Eye-Comfort LED Marble), and Ceiling Lights (including Bright Round LED and Ultra-Thin LED options).

Q: Are your products suitable for both residential and commercial spaces?
A: Yes, many of our lighting fixtures are versatile enough for both residential homes and various commercial settings, depending on the specific product and design requirements.

Ordering & Payment

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express, Discover) and other secure payment options as displayed at checkout.

Q: Can I modify or cancel my order after it's placed?
A: We process orders quickly. If you need to modify or cancel, please contact us immediately at support@gatherlume.com. We will do our best to accommodate your request, but cannot guarantee changes once an order has entered the shipping process.

Shipping & Delivery

Q: How long does shipping take?
A: Shipping times vary based on the product and your location. For detailed information on shipping options, costs, and estimated delivery times, please refer to our official Shipping Policy page.

Q: Do you ship internationally?
A: Currently, Gatherlume primarily serves customers within the US. Please check our Shipping Policy for the most up-to-date information on our shipping regions.

Returns & Refunds

Q: What is your return policy?
A: We want you to be completely satisfied with your Gatherlume purchase. For comprehensive details on our return eligibility, process, and refund conditions, please visit our Refund Policy page.

Q: How do I initiate a return?
A: To start a return, please review the instructions on our Refund Policy page or contact our support team at support@gatherlume.com.

Product Care & Warranty

Q: How do I care for my Gatherlume lighting fixture?
A: Care instructions vary by product material. Generally, we recommend gentle cleaning with a soft, dry cloth. Avoid harsh chemicals. Specific care guidelines may be included with your product or available on its product page.

Q: Do your products come with a warranty?
A: Many of our products come with a manufacturer's warranty. Details regarding specific product warranties can often be found on the individual product pages or by contacting our support team.